Returns

Returns and Refunds Policy

Skate Pharm · Margate Kent

At Skate Pharm, we want you to be happy with your purchase. This policy explains how to return online purchases of skateboard equipment, footwear, clothing and accessories, and what to do if an item is faulty, damaged or incorrect.

Online Returns

If you have purchased an item from our website and changed your mind, you have 14 days from the day after you receive your order to notify us that you would like to cancel. You do not need to give a reason.

Once you have notified us, you have a further 14 days to send the item back.

Please return items in their original condition, with labels, tags and packaging included where possible. Missing packaging does not automatically remove your right to cancel.

You are welcome to try on clothing and footwear and inspect items as you would in a shop. We may make a deduction from your refund for any loss in value caused by handling beyond what is necessary to establish the item's nature, characteristics and functioning, where permitted by law.

How to Return an Item

To arrange a return, please email info@skatepharm.co.uk with your order number and details of the item you would like to return. You may also notify us of cancellation by any other clear statement.

Return address: Skate Pharm, 9–10 Marine Drive, Margate, Kent, England, CT9 1DH.

Please package your return securely and include your order number so we can identify it.

You are responsible for the cost of returning unwanted items. We recommend using a tracked postal service and keeping proof of postage.

You can also arrange to return an item in person at our Margate shop.

Refunds

For statutory online cancellations, we will issue any refund due without undue delay and within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.

Refunds will be issued to your original payment method, unless we expressly agree otherwise with you. We do not charge a refund processing fee.

When you cancel your entire order under your statutory rights, we will also refund the original standard delivery charge. If you chose premium or express delivery, we will refund the amount of our standard delivery option; the additional delivery cost is not refundable.

Please allow additional time for your bank or payment provider to process the refund.

Exchanges

If you have ordered the wrong size or would prefer a different product, please contact us. We will do our best to arrange an exchange, subject to stock availability.

If a direct exchange is not possible, we will arrange a return and refund so you can place a new order.

Faulty Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible so we can put things right. We may ask for photographs of the product and its packaging to help resolve the issue.

Under the Consumer Rights Act 2015, you have rights when goods are faulty, not as described or not fit for purpose. These include a short-term right to reject qualifying faulty goods within 30 days, and rights to a repair, replacement or other remedy in appropriate circumstances.

Where an item is faulty or incorrect, we will cover reasonable return postage costs. Please contact us to arrange the return.

Skateboard Equipment

Skateboard decks, trucks, wheels, bearings and other equipment can be returned under our standard online returns policy.

Fitting, assembling or using skateboard equipment may reduce its resale value and could result in a deduction from your refund where permitted by law. Please check deck widths, truck sizes and wheel specifications before assembling your setup.

Grip tape applied to a skateboard deck may affect its resale value. Your statutory rights remain unaffected.

Footwear and Clothing

Please try footwear indoors on a clean surface to check the fit. Return shoes with their original shoebox where possible and use suitable outer packaging to protect the shoebox during shipping.

Please return clothing clean and in its original condition, with tags attached where possible. Trying items on is fine, but wearing them beyond what is necessary to inspect them may affect the refund available.

Sale Items

Items purchased in a sale or promotion are covered by the same statutory cancellation and consumer rights as full-price products.

In Store Purchases

For purchases made in our Margate shop, please contact us to discuss a return or exchange. Where an item is not faulty, returns and exchanges for in-store purchases are at our discretion.

Your statutory rights relating to faulty or incorrectly described goods are unaffected.

International Returns

If you are ordering from outside the UK, please contact us before returning an item so we can provide appropriate instructions.

Customers are responsible for return postage on unwanted items and any applicable customs documentation or charges, unless otherwise required by law. Statutory cancellation rights and consumer protections applicable to your order remain unaffected.

Skate Pharm
9–10 Marine Drive, Margate, Kent, England, CT9 1DH
Email: info@skatepharm.co.uk
Website: www.skatepharm.co.uk

If you have any questions about returning an item, please get in touch. We will do our best to resolve any issues fairly and promptly.

Your statutory consumer rights are not affected by this policy.