Skate Pharm Shipping Policy

We aim to dispatch Skate Pharm orders as quickly as possible, usually same day. Available delivery methods, current prices and estimated delivery times are displayed at checkout.

Order processing

Orders are normally processed and dispatched Monday to Friday, excluding UK bank holidays.

Orders placed at weekends or on bank holidays will be processed on the next working day. During busy periods, product launches or sales, dispatch may take slightly longer.

You will receive a confirmation email when your order has been dispatched. Tracking information will be included where available.

UK delivery

We offer the following UK delivery options:

Standard delivery

Standard delivery is available throughout the UK. The current price and estimated delivery time will be displayed at checkout.

Delivery estimates begin when your order is dispatched, not when it is placed.

Next-day delivery

Next-day delivery is available for eligible UK orders placed before our stated cut-off time, Monday to Thursday.

Orders placed after the cut-off, at weekends or on bank holidays will be processed on the next working day.

Cut off time for next day is 2pm.

Next-day delivery might not be available for certain remote areas, oversized products, pre-order items or products requiring additional preparation. Although we use a next-day service, delays outside our control can occasionally occur and delivery on the following day cannot be absolutely guaranteed.

Collect from store

You can collect your order free of charge from our Margate shop.

Please wait until you receive confirmation that your order is ready before travelling to collect it. Bring your order confirmation or order number with you.  If it's the weekend/Bank Holiday we might not see your order right away, if you don't receive the confirmation please just call the store on 01843 295572 if you want to come and grab it.

Orders must be collected during our normal opening hours. If somebody else is collecting on your behalf, please let us know beforehand.

Free local delivery

Free local delivery is available to eligible addresses close to our Margate shop. Availability is determined by the delivery address entered at checkout.  If you believe your within the Free local area but it's not working please give us a call.

If your order qualifies, Local delivery will appear as an option during checkout. We will contact you if necessary to arrange delivery or provide an estimated delivery time.

Please provide a valid telephone number and any helpful delivery instructions when ordering. Someone should be available to receive the order unless a safe place has been agreed with us.

International delivery

We offer flat-rate international shipping to selected countries and regions. The available service, price and estimated delivery time will be displayed after you enter your delivery address at checkout.

International delivery times are estimates only. Customs processing and delays within the destination country are outside our control.

Some oversized or restricted products may not be available for international delivery. If we cannot fulfil an international order, we will contact you and issue a refund.

Customs duties and import taxes

International orders may be subject to customs duties, import VAT, handling charges or other local fees when they arrive in the destination country.

Unless checkout specifically states that these charges have been included, they are the customer’s responsibility and are not included in our product or shipping prices.

We cannot predict these charges. Please check with your local customs authority before ordering.

If an international delivery is refused or left uncollected because customs charges have not been paid, we may deduct the original postage, return shipping costs and any fees charged to us from your refund.

Delivery addresses

Please check that your delivery address is complete and correct before submitting your order.

Contact us immediately if you notice a mistake. We will try to amend the address if the order has not been dispatched, but we cannot guarantee that changes will be possible.

We are not responsible for delays or failed deliveries caused by an incomplete or incorrect address supplied by the customer. Additional postage may be required before an order can be sent again.

Delayed or missing orders

Delivery estimates are not guaranteed unless expressly stated.

If your order has not arrived within the expected timeframe, please check the tracking information and contact the carrier where appropriate. You can also contact us at info@skatepharm.co.uk, quoting your order number, and we will help investigate.

Please allow a reasonable period for the carrier to complete its investigation. We will provide a replacement or refund where an order is confirmed as lost.

Damaged parcels

If your parcel arrives damaged, please photograph the packaging and products before discarding anything. Contact us promptly at info@skatepharm.co.uk, including your order number and photographs, so we can help resolve the problem.

Split deliveries and pre-orders

Orders containing multiple products may occasionally arrive in separate parcels.

If an order contains a pre-order product, we may hold the full order until every item is available unless otherwise stated on the product page or agreed with you.

Contact us

If you have any questions about delivery, please contact:

Skate Pharm
info@skatepharm
01843 295572